Refund and cancellation policy

Deploy is operated by Luuk Dahlmans trading as Vimonto, Echterstraat 85, 6051 EZ Maasbracht, the Netherlands, Chamber of Commerce number 74936719. Contact info@vimonto.nl. This policy applies to Free accounts, Premium trials and paid Deploy subscriptions, subject to the terms of the seller through which a purchase is made.

1 No voluntary money-back guarantee#

We do not offer a voluntary money-back guarantee or discretionary refunds simply because you stop using Deploy, change your mind outside an applicable withdrawal period, or cancel partway through a paid month. You can evaluate Deploy using the Free plan and seven-day Premium trial before subscribing.

This policy does not exclude statutory withdrawal rights, remedies for a service not supplied or not conforming to the agreement, correction of duplicate or incorrect charges, refunds expressly required by our Terms, or refund rights supplied by Polar or an authorised marketplace. Those rights take priority over the general no-voluntary-refund rule.

2 Free plan and trial#

The Free plan requires no credit card. A Premium trial lasts seven consecutive days from activation. If you do not actively subscribe, your account returns to Free without a subscription charge. Independently purchased cloud services may still incur costs throughout the trial and afterwards.

A trial is not a waiver or replacement of mandatory consumer rights. A separate paid purchase is governed by the information and confirmation supplied when that purchase is made.

3 Monthly subscriptions#

Paid subscriptions renew monthly through Polar until cancelled. Cancel through the Polar customer portal or available Deploy billing control, or email info@vimonto.nl or support@polar.sh. Include the account email and sufficient information to identify the subscription; do not send passwords or card details.

For ordinary cancellation, paid access ends at the end of the current paid month and the account returns to Free. Cancellation must be received before renewal to stop that renewal. A request sent to Vimonto before renewal will not become late because we process it later. We will confirm the end date.

Ordinary cancellation does not normally generate a refund for unused days in the current month. Statutory withdrawal, non-conformity, billing errors, applicable seller terms and the specific early-exit rights in our Terms and Data Export and Switching Policy are exceptions. You do not need to close your account to stop paid renewal.

Deleting a project, disconnecting a server or cancelling a payment card does not itself cancel the subscription. Deploy cancellation does not cancel your independent cloud provider or other external services.

4 Consumer withdrawal#

If you are a Consumer with an applicable statutory withdrawal right, you can withdraw from a paid distance service contract within 14 days after it is concluded, without giving a reason. Longer periods or additional protections apply where mandatory law requires them, including where required information was not supplied. The Consumer Withdrawal Information page provides the procedure and an optional form.

For a Polar purchase, notify support@polar.sh. You may also notify info@vimonto.nl and we will assist and forward the request. A clear withdrawal statement is sufficient; using a particular form is not compulsory. Use the online withdrawal function supplied for the purchase where available, or email before the deadline.

Merely accessing Deploy does not remove the withdrawal right for an ongoing service. Where you expressly requested performance during the withdrawal period and the legally required information was provided, a proportionate amount for the paid service supplied up to withdrawal may be deductible where law permits. We do not treat that as permission to retain the whole monthly fee automatically. If the legal conditions for a deduction were not met, no such deduction applies.

A refund due on withdrawal is made by the seller without undue delay and within 14 days after notification, through the original payment method unless another method is expressly agreed without extra cost. Statutory deadlines are not replaced by a longer internal approval process.

5 Billing corrections and service remedies#

Report an incorrect, duplicate or post-cancellation charge promptly. We and Polar will investigate and correct verified errors. Prompt reporting helps investigation but does not shorten a statutory claim period.

If Deploy is not supplied or fails to conform to the agreement, mandatory remedies remain available. Depending on the circumstances, they may include supply or correction, a price reduction, termination and reimbursement. Our lack of an uptime SLA does not remove those rights. A refund expressly due on valid early termination or service discontinuation under our Terms will be arranged with the relevant seller.

Our Data Export and Switching Policy provides a separate route to end the affected paid service early, with a proportionate reimbursement of fees paid for the period after its effective termination. This is distinct from ordinary cancellation at month end. After a refund, the refunded paid entitlement may end; any applicable Free-plan access and export rights are handled separately.

6 Polar and marketplace purchases#

Polar is the merchant of record and authorised reseller for purchases made through its checkout. Its Buyer Terms govern its payment and refund administration. Requests can be sent to support@polar.sh; we remain available to help at info@vimonto.nl. Relevant refunds, tax adjustments and credit documents are handled through the seller.

Where Deploy is offered through AppSumo or another authorised marketplace, the refund window, redemption rules and entitlements shown on that specific deal apply. Request marketplace refunds using that seller’s procedure. Our normal no-voluntary-refund rule does not override an advertised marketplace guarantee. A possible future marketplace offer does not establish a refund window or lifetime entitlement for standard subscriptions.

7 External charges and payment disputes#

We cannot refund server, domain, storage or other charges you pay directly to an independent provider. Contact that provider about its charges. This does not excuse liability for an external cost caused by our breach where applicable law or our agreement makes us responsible.

Please contact us or Polar to resolve an issue where practical. You retain legitimate payment-dispute and chargeback rights; we may provide accurate evidence to contest an unfounded claim through the appropriate process.